Refund policy

Order Cancellation Policy

Once an order has been successfully placed through our website, we regret to inform you that it cannot be cancelled.

Product Complaints & Grievances

If you have any complaints related to the product or its delivery, we kindly request you to notify us within 15 days of receiving your order.

• For efficient resolution, please share a video of the package being opened.

• In cases where the product has arrived damaged, defective, or is not what was ordered, we request you to reach out to us at your earliest convenience.

Delivery-Related Issues

For any concerns regarding delivery, please inform us within 7 days of receiving the delivery confirmation message from our logistics partner.

• Once notified, we will take the necessary steps to resolve the issue promptly.

Refunds & Return Guidelines

Returns are accepted only for products that are damaged or defective upon delivery. Please report such issues within 4 working days from the date of delivery.

• A replacement will be arranged in eligible cases.

• If you prefer a refund instead of a replacement, the amount will be processed within 15 working days.

Kindly share either a message or an image confirming delivery or reflecting the product condition, as applicable.

For any of the following:

• Complaints or grievances

• Refunds or returns

Please contact us via:
Email: support@wisemeal.in
WhatsApp: +91 8862041334